Version 1.0 · Effective date: 10 November 2026. In case of any conflict, the Arabic text prevails.
1. Who we are
The Dallali platform, its apps and services are owned and operated by Aldlal Aljdid Company for Information Technology, registered in the Kingdom of Saudi Arabia under Unified National No. 7021461301, VAT No. 310858199600003 ("Dallali", "the Company", "we").
National address: Building 8186, King Fahad Branch Road, Secondary No. 4054, Al Mutamarat District, Riyadh 12711, Kingdom of Saudi Arabia (short address RBTA8186). Phone: +966 11 500 1540. Email: privacy@dallali.com.
The Company carries out its real estate activity under two licences issued by the Real Estate General Authority (FAL):
Licence | Activity | Valid until |
|---|---|---|
1200017385 | FAL — Brokerage and marketing for electronic real estate platforms | 2027-08-04 |
2200000673 | FAL — Property management | 2027-07-24 |
2. Definitions
Platform: dallali.com, its sub-domains, apps and APIs.
User: anyone who visits or registers on the Platform, including Owners, Tenants, Buyers and Vendors.
Owner: a property owner, or their lawful agent, who contracts with Dallali for marketing, brokerage or property management.
Tenant / Buyer: a person who leases or buys a property offered through Dallali.
Vendor: a supplier, contractor or technician providing maintenance or operating services for managed properties.
Specific Contract: a written brokerage, marketing, property-management or white-label subscription contract between Dallali and a client.
3. Acceptance and eligibility
By using the Platform or creating an account, you accept these Terms and the Privacy Policy. You must be 18 or older and have full legal capacity. If you act for an entity, you confirm you are authorised to bind it.
If these Terms conflict with a Specific Contract, the Specific Contract prevails within its scope.
4. Our services
As a licensed real estate broker and property manager, Dallali provides the following through its technology platform:
Real estate marketing for sale and lease.
Real estate brokerage between Owners and Tenants or Buyers.
Full property management: leasing, documenting contracts on Ejar, rent collection, maintenance and reporting.
White-label versions of the Platform for real estate businesses, on subscription.
Dallali is not a party to the sale or lease itself unless agreed in writing. Its role is brokerage and management under the Specific Contract and the Real Estate Brokerage Law.
5. Account and identity verification
User identity is verified through Nafath or another lawful method. You must provide accurate, current information and keep your login details confidential. You are responsible for all activity on your account and must tell us immediately of any unauthorised use.
Verification profile (KYC): before signing any contract, having a lease documented, or paying or receiving any money through the Platform, you must complete the verification profile in your account as required by the Anti-Money Laundering Law and its Implementing Regulations. The profile covers your capacity, anyone you represent, the beneficial owner, the purpose of the relationship and the source of funds. You must update it within 30 days of any change, and whenever Dallali asks.
Dallali may request further documents, verify information with official sources, restrict an account whose profile is not updated within 15 days of its due date, and refuse or suspend dealings as the law requires. We may be unable to explain the reasons where the law prevents us.
6. Property listings
Only Dallali staff publish listings on the Platform. Each listing follows a brokerage or marketing contract with the Owner made through the REGA platform, and a separate REGA advertisement licence. Each listing shows the advertisement licence number, the advertiser's name, the FAL licence number and contact details, as REGA rules require.
We take due care over listing accuracy, relying on information from the Owner and official records. The Owner is responsible for the accuracy of the information and documents it provides. Tenants and Buyers should inspect the property and verify its documents before contracting. Images and plans marked "illustrative" or "indicative plan — not to scale" are not official documents.
7. Fees and commissions
Unless a Specific Contract states otherwise, our standard fees are as follows, plus 15% VAT where applicable:
Service | Standard fee |
|---|---|
Real estate marketing | 2.5% of the transaction value |
Real estate brokerage | 2.5% of the transaction value (sale) or of the first year's rent (lease) |
Full property management | 7.5% of rent actually collected |
White-label versions | Subscription per quotation and Specific Contract |
The Specific Contract states which party pays and when. Brokerage commission is due on completion of the transaction under the Real Estate Brokerage Law and its Implementing Regulations. Dallali issues ZATCA-compliant electronic tax invoices.
8. Payments and refunds
Electronic payments are processed by a licensed payment gateway (HyperPay) or by bank transfer. Dallali does not store full card details.
Refunds: we refund amounts in two cases: (a) an erroneous or duplicate payment; (b) cancellation of a service or transaction before the fee falls due under the Specific Contract. Send your request to privacy@dallali.com or through your account within 30 days of payment. We process it within 14 business days of receiving complete documents and refund to the original payment method. Fees for services already performed are non-refundable.
Rent invoices: rent and service invoices issued through the Platform from an Owner to a Tenant are amounts due to the Owner, not Dallali fees. Dallali collects them on the Owner's behalf under the management contract.
9. Leases and Ejar
Leases are documented on the Ejar rental services network and are enforceable instruments under Saudi law. Lease obligations run directly between landlord and tenant. Dallali's responsibility is limited to what its brokerage or management contract provides.
10. User obligations
You must not:
provide forged or misleading information or documents, or impersonate anyone;
deal directly with parties Dallali introduced to you to close the transaction outside the Platform in order to avoid a commission due;
copy, scrape or republish Platform content or data without written permission;
attempt to hack, disrupt or bypass the Platform's security, or upload malicious code;
use the Platform for any purpose that breaches Saudi law or public morals.
11. Vendors
Vendors act independently. They must hold the licences their work requires, follow safety standards, keep Owner and Tenant data confidential, and use it only to perform the work order assigned to them. Their work, prices and warranties are governed by the approved work order.
12. Third-party services
The Platform integrates with government and private services, including Nafath, Ejar, the REGA platform, the Real Estate Registry, our payment gateway, WhatsApp, SMS and email providers, and Google Maps. These services are subject to their providers' terms. Dallali is not responsible for their outages or errors beyond its control.
13. AI features
The Platform may use AI models, including Claude by Anthropic, for tasks such as drafting, summarising and organising data. AI outputs are indicative and are reviewed by our team before being relied on for any material decision. They are not legal advice or a certified property valuation.
14. White-label versions
White-label subscriptions are governed by a separate subscription contract setting scope, fees, service levels and term. The subscriber is the controller of its own clients' data, and Dallali processes that data as a processor under a data processing agreement compliant with the PDPL.
15. Intellectual property
All rights in the Platform, its software, designs, the Dallali name and logo, and its content belong to or are licensed to the Company. Users receive a limited, non-exclusive, revocable licence to use the Platform for lawful purposes. Owners grant Dallali a licence to use property images and data for marketing during the Specific Contract.
16. Personal data protection
We process your personal data under the Personal Data Protection Law, its regulations and the Privacy Policy published on the Platform, which forms part of these Terms.
17. Disclaimer
The Platform is provided "as is" and "as available". Dallali does not guarantee that any transaction will complete, any particular return, or uninterrupted service. Dallali is not responsible for users' investment decisions or for the parties' obligations to each other.
18. Limitation of liability
To the extent permitted by law, Dallali's total liability to any user shall not exceed the fees that user paid Dallali in the 12 months before the event giving rise to the claim. Dallali is not liable for indirect or consequential loss or loss of profit.
This limit does not apply to fraud, gross negligence or wilful misconduct, and does not affect any statutory right that cannot be excluded by agreement.
19. Indemnity
You will indemnify Dallali against losses, claims and costs arising from your breach of these Terms, the accuracy of information or documents you provided, or your breach of law.
20. Suspension and termination
You may close your account at any time; obligations already due remain. Dallali may suspend or close an account for breach of these Terms, suspected fraud or unlawful activity, or at the request of a competent authority. Provisions that by their nature should survive will survive termination.
21. Changes to these Terms
We may amend these Terms. We will notify you of material changes by email or on the Platform 15 days before they take effect. Continued use after that date means you accept them.
22. Governing law and disputes
These Terms are governed by the laws of the Kingdom of Saudi Arabia. The parties will try to settle any dispute amicably within 30 days of written notice. If that fails, the dispute will be referred to the Saudi Real Estate Arbitration Center under its bylaws and procedural rules. The seat is Riyadh, the language is Arabic, and the award is final and binding.
This does not prevent either party from seeking direct enforcement of enforceable instruments, including Ejar contracts, before the competent authority, or from seeking interim or urgent measures.
23. Language
These Terms are issued in Arabic and English. The Arabic text prevails in case of any difference.
24. Contact
Questions and complaints: privacy@dallali.com · +966 11 500 1540 · the national address in clause 1.